Returns & Exchanges
At Pilgrim India, we want you to love your skincare journey, which is why we offer a hassle-free 7-day return policy for products that are damaged, defective, or incorrect. We ensure a seamless resolution to maintain your glow and satisfaction with our clean beauty formulations.
Initiate Request
Log in to your account or visit our Support Center within 7 days of delivery to submit a return request with your order details.
Upload Proof
Provide clear images or a short unboxing video of the product and its packaging to help our team verify the damage or defect.
Quality Inspection
Once your request is approved, we will arrange a reverse pickup; our experts will then inspect the returned item to ensure it meets our return criteria.
Refund or Replacement
After successful verification, we will process your full refund to the original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing